Robert Knowles, Jr. is an insurance professional with more than 40 years of experience. He has been with Knowles Insurance for over 35 years, taking over as President of the agency in 1988. Bob specializes in large and complex accounts across a number of industries including manufacturing, public entities, education, and construction.

He is very active in the Scranton community having served as President of The Country Club of Scranton, and Waverly Community House, Board of Directors for Scranton Preparatory School, and The Greater Scranton YMCA, Board of Trustees for Keystone College, Vice Chairman of Mercy Health Partners, Director for Franklin Security Bank, and chairman of the Scranton City PAC. He currently serves as Trustee and Vice Chairman at the Northeastern Pennsylvania Health Care Foundation, and a board member at the University of Scranton’s Kania School of Business.

Bob is a graduate of the College of the Holy Cross in Worcester, Massachusetts.

Susan Kelly has been in the insurance industry and with Knowles Insurance for over 30 years. Susan is Vice President, Sales as well as President of Knowles Insurance Partners/Welch Agency, an affiliate Agency. Susan specializes in large and complex accounts.

Susan is a recipient of the Top 25 Women in Business in NEPA. She is also active in our community serving on the board of directors of the Rotary Club of Tunkhannock, the Board of Director’s of Dress for Success Lackawanna, as past President of the NEPA Chapter of CPCU’s and a member of NEPA National Association of Women Business Owners.

Susan has earned designation as a Chartered Property and Casualty Underwriter (CPCU) from the American Institute for CPCU, the insurance industry’s most respected professional recognition. She attended Lackawanna College and Bloomsburg University with a degree in Accounting.

Todd Zimmerman has been in the insurance industry and with Knowles Insurance for over 25 years. Todd is Vice President, Sales at Knowles Insurance. Todd works across many industries including hospitality, construction, and real estate.

Todd is extremely active in the community. He is a board member of the Abington Little League, and the Abington Area Joint Rec. He is a past board chairman for Summit Christian Academy and a past Vice President of the Clarks Green Borough. He also serves on the Ethics Board of VNA Hospice.

Todd holds his Associate in Insurance Services (AIS) designation. Todd is a graduate of Liberty University.

Matthew has more than 5 years of experience in the insurance industry. Matthew joined Knowles Insurance in 2021. Prior to joining Knowles Insurance Matthew was a professional liability underwriter for Chubb Insurance in New York City. After his time at Chubb Insurance Matthew joined Willis Towers Watson in New York City as a cyber-insurance specialist for 3 years.

Matthew is the cyber-risk practice leader and business development executive at Knowles Insurance. Matthew works with commercial insurance clients across a number of industries including technology, financial Services, and real estate. He holds numerous industry designations including Accredited Advisor in insurance (AAI) designation. He is a certified cyber-risk manager. He holds a VPAL certificate in cyber security risk management from Harvard University.

Matthew is very involved in the community as he sits on the board of directors for The United Way of Lackawanna and Wayne County. He is a member of the membership committee at The Country Club of Scranton. Matthew graduated from Ursinus College with a degree in Economics.

Kathy joined Knowles Insurance in 2018. Prior to joining Knowles Insurance Kathy held various leadership roles with communications and manufacturing companies. Kathy handles all accounting and human resource matters at Knowles Insurance. Kathy is a graduate of Kings college with a degree in business administration and accounting.

Ellen has more than 10 years of experience in the insurance industry. Ellen joined Knowles Insurance in 2011. Ellen manages Knowles Insurance commercial lines department and specializes in large/complex accounts across a number of industry sectors. She holds a Certified Insurance Service Representative(CISR) designation. Ellen has been very active in the community and currently sits on the board of directors of Dress for Success Lackawanna.

Cheryl has more than 20 years’ experience in the insurance industry. She joined Knowles Insurance in 2010. Cheryl specializes in personal insurance. She is a graduate of the McCann school of business.

Nicole Charles has more than 20 years of experience in the insurance industry and has been with Knowles Insurance since 2003. Nicole specializes in medium and large accounts. She works heavily with non-profits and construction risks. She is a graduate of Lackawanna College with a degree in accounting.

Mary has more than 19 years of experience in the insurance industry. She joined Knowles Insurance in 2019. Mary specializes in medium and large accounts. Mary is a designated Certified Insurance Service Representative (CISR).

Mary Boyle joined Knowles Insurance in 2018. Mary specializes in medium/large accounts across a number of industry sectors. She graduated from the University of Scranton with a degree in accounting.

Kayla joined Knowles Insurance in 2021. Kayla specializes in personal insurance. She is a 2020 graduate of Penn State University with a degree in communications.

Carrie has over 20 years’ experience in the insurance industry. Carrie specializes in small business accounts. She currently holds a Certified Insurance Service Representative (CISR) designation.

Krystie Messenger, Executive Assistant at Knowles Insurance, graduated from Lackawanna College in 2011. She joined the team in 2022 and brings nearly two decades of experience as the previous director of recruiting and retention for Bolus Freight Systems.

Ann Patton, a Licensed Property Casualty Agent, has over 40 years of experience in the insurance industry. She joined Knowles Associates in 2008 and handles personal, small, medium & large commercial accounts.